Privacy policy

Privacy Policy

A Bit Feral respects your privacy.

This policy explains how Paws and Willow , trading as A Bit Feral, collects, uses, stores and shares personal information when you visit our website, place an order or contact us.

1. Information we collect

Depending on how you interact with us, we may collect:

Your name, email address, telephone number and billing or delivery address.
Details of your orders, selected products, payments, returns and customer service enquiries.
Account information, if you create an account.
Your marketing preferences.
Reviews, photographs or other information you choose to send us.
Technical information such as your IP address, browser, device and interactions with our website.

Payments are handled through the payment providers available at checkout. We receive information needed to confirm and manage your payment; we do not ordinarily receive your full payment card details.

Please avoid sending sensitive personal information unless it is necessary for your enquiry.

2. How we collect information

We collect information when you:

Place an order or create an account.
Complete a contact form or communicate with us.
Subscribe to marketing.
Submit a review or participate in a promotion.
Browse our website, through cookies and similar technologies described below.

We may also receive relevant information from payment providers, delivery services and our ecommerce platform to process orders, prevent fraud and resolve enquiries.

If you provide someone else’s details, such as a gift recipient’s delivery address, please ensure you have permission to do so.

3. Why we use information

We use personal information to:

Process payments and fulfil orders.
Arrange delivery and provide tracking.
Respond to enquiries and manage returns or complaints.
Maintain customer accounts.
Send marketing where you have consented or where otherwise permitted by law.
Improve our website and customer experience.
Prevent fraud and protect our systems.
Meet legal, accounting and recordkeeping obligations.

Where practical, you may contact us without identifying yourself. However, we need sufficient information to fulfil orders and resolve order-specific enquiries.

4. Who we share information with

We share relevant information with service providers where needed to operate our business, including:

Shopify, which hosts our online store.
Payment processors and payment providers.
Delivery carriers and shipping service providers.
Production or fulfilment providers, where used for your order.
Email, customer service, analytics and other technology providers.
Professional advisers, where necessary.
Authorities where disclosure is required or authorised by law.

Our current additional providers are [list active email, analytics, advertising, shipping and fulfilment providers, or remove categories not used].

We do not sell customer contact lists.

5. Overseas processing

Some service providers may store or process information outside Australia.

The countries involved depend on the providers and services we use. Current overseas processing locations include [insert verified countries, where practicable, after checking Shopify and active providers].

We consider privacy and security when selecting providers and take steps appropriate to our legal obligations when sharing information overseas.

6. Cookies, analytics and advertising

Our website uses cookies and similar technologies to support functions such as the shopping cart, checkout and customer preferences.

[Describe the analytics and advertising tools actually enabled, the information they collect, and whether they support targeted advertising. Remove this instruction before publishing.]

You can manage cookies through your browser and any privacy controls available on our website. Disabling some cookies may affect website functionality.

7. Marketing communications

You can choose to subscribe to news, product updates and offers.

You can unsubscribe using the link in a marketing email or by contacting us. We will honour your request in accordance with applicable law.

Unsubscribing from marketing does not stop necessary communications about an order, payment, delivery or customer service enquiry.

8. Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

Information is retained for as long as needed for the purposes described in this policy, including applicable legal and accounting requirements. When it is no longer needed, we take reasonable steps to delete or de-identify it, subject to those requirements.

No online system is completely secure. Please keep account credentials private and contact us if you suspect unauthorised access.

9. Access and correction

We may need to verify your identity before acting on a request. If we cannot provide access or make a requested correction, we will explain the reason, subject to applicable law.

You may also request deletion of your information. We will consider the request, noting that some records may need to be retained for legal or operational reasons.

10. Children’s information

Our kids’ products are intended to be purchased by adults. We do not intentionally request personal information directly from children.

If you believe a child has provided information that should not be held by us, please contact us.

11. Privacy complaints

If you have a concern about how we handle personal information, contact us with the details.

We aim to acknowledge privacy complaints within five business days and respond within 30 days. If more time is needed, we will explain why and provide an update.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au. Its ability to consider a complaint depends on whether the relevant privacy law applies.

12. Changes to this policy

We may update this policy to reflect changes to our services or information handling. The current version will be available on our website with its last updated date.