Dispatch & Shipping Policy

Good gear takes a little preparation. Here’s what to expect when you order from A Bit Feral.

Made to order

Our printed products are made to order. We prepare your items after your order is placed, rather than keeping every design, colour and size ready on the shelf.

Dispatch timeframe

We aim to dispatch orders within 5–7 business days after payment is received, unless a different timeframe is clearly stated on the product page.

Business days are Monday to Friday, excluding Queensland public holidays.

This is our production and dispatch window. Delivery time is additional and starts once your parcel has been handed to the carrier.

If a supply issue or unexpected delay affects your order, we’ll contact you with an update. If we cannot fulfil your order, we’ll offer an appropriate alternative with your agreement or a refund.

Shipping destinations and charges

We deliver to the destinations available at checkout. If your address is not accepted, contact us before ordering.

Available shipping services and charges are displayed at checkout before you pay. Any delivery estimate is an estimate, rather than a guaranteed arrival date, unless expressly stated otherwise.

Tracking your order

We’ll send tracking information to the email address provided with your order once it has been dispatched. Tracking may take a little time to update after the carrier receives your parcel.

Where an order is dispatched in separate parcels, we’ll provide the relevant tracking details.

Delivery delays

Delivery times can be affected by your location, public holidays, peak periods, weather and carrier disruptions.

If your parcel appears delayed or tracking stops updating, contact us so we can help investigate. Nothing in this policy limits your rights where goods are not delivered or are otherwise covered by Australian Consumer Law.

Delivery details and address changes

Please check your delivery address carefully before placing your order.

If you notice an error, contact us immediately. We’ll help change the address where possible, but changes may not be possible once your parcel has been dispatched.

If a parcel is returned because of an incorrect address supplied by you or because it was not collected, we’ll contact you to arrange the next step. Any reasonable additional delivery charge will be explained before you agree to redelivery.

You will not be charged to correct a delivery error caused by us.

Missing, damaged or incorrect deliveries

If your parcel is missing, arrives damaged or contains the wrong item, contact us with your order number and a description of the issue. Photos of the item and packaging can help us resolve damage or packing issues.

Please keep the packaging where practical while we investigate. Your consumer rights do not depend on keeping the original packaging.

Ordering for a particular date

If you need an item for a birthday, event or gift, allow time for both production and delivery. Contact us before ordering if you need help assessing whether the timeframe is suitable.