Returns & Order Issues Policy

We want your gear to arrive as ordered and ready to wear. If something isn’t right, give us a shout.

Your consumer rights

Our products come with consumer guarantees under Australian Consumer Law that cannot be excluded.

If a product has a major failure, you can choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage.

For a minor failure, we will provide an appropriate remedy within a reasonable time. If we cannot resolve it within a reasonable time, further rights to a refund, replacement or other remedy may apply.

These rights apply to made-to-order products, personalised products and sale items. Nothing in this policy restricts those rights.

Change-of-mind returns

Because our printed products are made to order, we do not offer returns or exchanges simply because you change your mind.

This includes choosing the wrong size, colour or design, deciding you no longer want the item, or finding a similar product elsewhere.

Please check the product description, selected options and relevant size guide before ordering. If you need help choosing a size, contact us before placing your order.

This exclusion does not apply where an item is faulty, incorrectly supplied, materially different from its description or otherwise fails to meet a consumer guarantee.

Faulty, damaged or incorrect items

Contact us at [customer service email] with:

• Your order number or other proof of purchase.

• A description of the issue.

• Clear photos of the item and the affected area, where practical.

For transit damage, photos of the packaging are also helpful.

Please let us know as soon as reasonably possible so we can investigate. We do not impose a fixed reporting deadline that removes your rights under Australian Consumer Law.

We may need to inspect the item before confirming the appropriate remedy.

Returning an item for assessment

Contact us before sending an item back so we can provide return instructions and the correct address.

Original packaging is not required for a consumer guarantee claim. Please package the item safely for its return.

For a confirmed fault, damage or incorrect item for which we are responsible, we will arrange return shipping or reimburse reasonable return postage costs. Please keep your postage receipt.

Refunds

Approved refunds will be returned through the original payment method unless we agree otherwise.

We’ll confirm when the refund has been processed. Your bank or payment provider may take additional time to make the funds available.

We do not charge restocking or processing fees for remedies provided under Australian Consumer Law. Any associated delivery charges will be addressed in accordance with your legal entitlement.

Order changes and cancellations

If you need to change or cancel an order, contact us immediately.

If production has not started, we can generally accommodate a change or cancellation. Once production has started, we may be unable to accept a change-of-mind cancellation or alter the design, size or colour.

This does not limit cancellation or refund rights arising from a fault, non-delivery or another breach of Australian Consumer Law.

Caring for your gear

Follow the care instructions supplied with your product. Damage caused by misuse or failure to follow appropriate care instructions may not be covered.

We will assess each issue fairly. Washing or wearing an item does not automatically remove your consumer rights.